Because the products we offer are digital, your purchase is only eligible for a refund in the following situations:
- You purchased the wrong product license. Please purchase the correct license of the same product (this can be done by visiting the product page and clicking "Add another license.") After that, please contact us, including your order number (found on your purchase receipt), and let us know which license you would like us to refund, and we'd be happy to do that.
- You purchased two licenses for the same product or two credits packages accidentally. We'll gladly refund you for the duplicate purchase(s).
- There is a technical issue with the product that we cannot resolve.
- The product was misrepresented in the description. We consider an item to be "misrepresented" when the delivered item does not match the described function in the product description or when an item stated to be included is not delivered. Misrepresentation does not include subjective opinions on the quality or appearance of an item.
We’re unable to process refunds in the following situations:
- You (or your client) no longer need the purchased product.
- You found another product you like better, or you’ve changed your mind about your purchase.
- You don’t have sufficient expertise to use the product.
- You don’t have the correct software (described in the listing) to open and edit the product. Software requirements may be listed one of several ways, including "Compatible with" information below the product screenshot, file type, or product description.
- You bought an item on accident, and our system shows that the product was downloaded.
- You are having trouble downloading the product because your internet is not fast enough, is not stable, cannot handle a large download, or you are having similar issues related to your internet service. Please check our Troubleshooting Download Issues.
- You claim the item is experiencing a technical issue, but you are unable or unwilling to provide sufficient evidence for the technical issue.
- Your product purchase was made over 3 days ago. No refunds will be processed after that time.
You can learn more in our Terms of Service.